When you assume negative intent, you're angry. If you take away that anger and assume positive intent, you will be amazed. Your emotional quotient goes up because you are no longer almost random in your response.
--INDRA NOOYI :
It's tactical brilliancy when we conquer our enemies in the battlefield. To conquer our anger, irrational behavior and propensity to harbor grudges against those who have offended us, is wisdom. To forgive--but not necessarily forget--and let bygones be bygones, is divine.
--ALEX P. VIDAL
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